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Contacless Hypromat journey by Interway

Contacless Hypromat
Journey by Interway

Interview of the Hypromat Group for the blue elephant brand

Solen Eckle
Group Marketing Manager

Raphael BOSTSARRON
Director of Operations and Technological Development

Project: Implementation of a contactless banking payment solution

Le Groupe Hypromat, avec Eléphant Bleu, est n°1 et co-leader en France et Suisse des enseignes de lavage de véhicules avec plus de 520 centres. Ils totalisent plus de 2 500 pistes haute-pression et 300 portiques automatiques. Eléphant Bleu se positionne comme la marque de lavage automobile la plus proche de ses clients, à très haut niveau de qualité, de disponibilité, de préservation de l’environnement à travers une offre complète de services simples d’usage et accessibles à tous. 
Hypromat a sélectionné Interway dans le cadre de l’appel d’offres lancé en 2019 pour la conception, la création, le développement, le déploiement et le maintien en condition opérationnelle d’un moyen de paiement carte bancaire sans-contact sur ses pistes de lavage haute-pression et ses aspirateurs.

What was your initial project?

Solen Eckle : The Elephant Bleu stations have all the usual means of payment (cash, bank card, contactless bank card) and specific to the brand (tokens, washing key, Pro Card) on their payment terminals.

As part of its customer journey optimization program, the Hypromat group wanted to develop an alternative allowing access to the washing service without going through the payment terminal. The idea thus germinated to study contactless banking payment solutions for the use of high-pressure tracks and vacuum cleaners.

We were looking for a partner capable of offering us a turnkey solution and supporting us at all stages of implementation.

Why this technological choice? 

Raphael Bostsarron : Speed, practicality, safety, simplicity, are the characteristics of our washing concept. Contactless payment, which brings these same benefits, fits perfectly into our service logic.

We are also responding to a strong consumer demand for this method of payment, which has been growing steadily in recent years and which has become widespread with health protocols.

The criteria of our call for tenders, including durability, were difficult to achieve, particularly on high-pressure tracks. With frequent projections of water and soap and sometimes extreme outside temperatures, the environment of the terminals requires a reliable and robust device.

Nous avons retenu la proposition d’Interway qui s’appuie sur la solution d’Ingenico. Elle répondait parfaitement à nos besoins et à l’impératif pour le groupe Hypromat de déployer une solution technique unifiée à l’échelle de son réseau.

Why the choice of Interway?

Solen Eckle  : Beyond the technical solution chosen, we were looking for a partner who understood our jobs as washing specialists, franchisors and their economic challenges. They were able to take the measure to design, administer and optimize the operation of our contactless banking payment solution in an adapted and personalized way.
Le Groupe Interway, technically and commercially certified Ingenico, offered us a reliable, secure and turnkey solution to integrate the contactless banking payment at our washing stations.
Groupe Interway's attentiveness and advice, and its ability to design several hardware integrations, enabled us to adapt the contactless banking terminal perfectly to the design of our current terminals. They also helped us with the software integration of the payment terminal and our electronic card.
The expertise, the technological mastery of the Groupe Interway and its business approach are the great assets of our partnership which have carried out a strategic project.

A word from Eric Jotti
Managing Director of Groupe Interway

Groupe Interway provides companies with innovative digital technological solutions, supported by a global service offering.
L’obtention de la certification REMPARTS a validé l’expertise d’Interway and the control of electronic payment processes from which we provide our customers and prospects in their current and future projects.

For many years, we have been supporting major retail customers, who are particularly demanding when it comes to electronic payment.
We were able to offer Hypromat a personalized solution by adapting to the constraints of design and software and electronic architecture.
In addition, Hypromat benefits from our expertise in the field of maintenance, installation, support and maintenance in operational condition for its washing centers equipped with our turnkey solution.
We would like to thank Hypromat for the confidence granted and for the quality of the exchanges during all the stages of this large-scale project.

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Groupe Interway expert in digital transformation in Le Figaro

Groupe Interway
in the Figaro

Groupe Interway interviewed as a specialist in digital transformation in Le Figaro

Eric Jotti, Directeur Général Groupe Interway, a été interviewé par le Figaro Partner, dans le cadre d’un dossier spécial sur la transformation digitale.

Retrouvez l’article complet ci-dessous :


Eric Jotti
Managing Director of Groupe Interway

L’article sur le site du Figaro


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H&M deploys lockers via InStore Solution

H&M deploys lockers via InStore Solution

H&M inaugurates its automated Click & Collect service

H&M, a brand specializing in ready-to-wear, offers its click and collect service providing a locker connected and automated Cleveron 402 allowing customers to collect or return their parcels in store and without waiting. This gives the buyer instant gratification and a better omnichannel experience.
Fruit of a collaboration between H&M, InStore Solution and Cleveron, this service, the fastest in the world, offers a simple and practical user experience, whether for the partner / delivery person or for the end user.

La vitesse de récupération des colis est un élément essentiel du parcours client qui peut avoir un impact important sur l’expérience d’achat globale du client. En moyenne, ce container délivre un colis en moins de 10 secondes. H&M a donc fait le choix de disposer de cette solution afin d’améliorer le parcours client en magasin et apporter de l’autonomie aux clients.


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Cora deploys lockers via InStore Solution

Cora deploys lockers via InStore Solution

Cora inaugurates EasyBox, its robotic, refrigerated & connected container service


Cora, major retailer in France, inaugurates EasyBox, its BtoBtoC service providing a robotic, refrigerated container, allowing employees to collect their groceries at their workplace 24 hours a day. By relying on the wide range of Cora hypermarkets via its cora.fr site, this innovation must also contribute to the objective of growing Cora's “off-site” turnover in France.
Fruit of an unprecedented collaboration between Cora, Cleveron and Instore Solution , this service allows the provision of robotic and refrigerated containers on the sites of private structures located within a radius of about fifty kilometers from a Cora store. Employees of these partners can then have 24-hour access to a collection point for their Cora.fr order directly at their workplace, allowing them to save time and save fuel.

Link to Cora press release

« Afin de poursuivre notre transformation et ainsi répondre aux attentes de nos clients, nous lançons un concept inédit : Easybox. Derrière ce nom se dissimule un concept de containers réfrigérés et robotisés de retrait des courses en ligne.
This offer allows our customers to collect their groceries at their workplaces 24 hours a day.
The EasyBox is a project based on a collaboration between the company specializing in withdrawal terminals Cleveron AS and its distributor in France InStore Solution. « 

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Interway takes over the assets of Odéolis

Interway takes over
Odéolis assets

Interview with Mr Patrick Benoit
President of Groupe Interway

A STRATEGIC OPERATION, DISPLAYED AMBITIONS: INTERWAY CONTINUES TO GROW BY TAKING OVER ODEOLIS ACTIVE INGREDIENTS

Groupe Interway was chosen by the Paris Commercial Court to take over the assets and 90% of the employees of the company Odéolis, in receivership. A recovery desired by employees but also its customers, reassured by the solidity of the Digital Services Company (ESN). This external growth operation will allow Groupe Interway to have a deployment and maintenance force commensurate with the new services offered, but also new contracts… and stated ambitions.

After having formulated a takeover offer in May 2020, Groupe Interway was chosen to take over the assets of the company Odéolis from 1/10/2020.
In receivership, the company of 70 employees, with turnover of € 11m, was specialized in deployment, commissioning and assistance operations for large account customers such as la Française des jeux.

In addition to assets, Interway was able to reintegrate 90% from the Odéolis workforce, part of which has already joined the Group's head office in Vitrolles, the other part remaining in the field in the region. Interway has set up a transition period, until January 2021, which will allow teams from Odéolis to train in Interway solutions, but also in management tools, etc.

Interway has also taken over the company's customer portfolio, with long-term contracts that are strategic for the Group.

In contention with several competitors for this takeover, the choice of Interway was obvious to the Paris Commercial Court:
- Directors and employees of Odéolis approved of Interway's takeover offer. The two entities having the same core business, the integration of the teams will be complete and rapid. Mostly satisfied with their former service provider, Odéolis' long-standing customers also approved this takeover, reassured by Interway's expertise, solidity and business vision.

- With 600 employees and € 48m in turnover expected in 2020 (see details in the next chapter), Interway is one of the French leaders in ESNs, which has already successfully carried out similar takeover operations (Eryma Services in 2010) and acquired SIS in 2017 and InStore Solution in 2019.

The takeover of the Odéolis teams will make it possible to strengthen the field presence of the Interway teams (100 people to date). The deployment and maintenance service will be all the more efficient, relevant and sustainable.

A growing Group, strong ambitions

Since 2010, Groupe Interway has displayed its ambition to become the French leader in ESNs: structuring of the company, the teams, the offer… the Group has given itself the means to achieve its ambitions.

To date, this strategy of organic and external development of the Group, validated in 2016 by the entry into the capital of BNP Paribas Développement and Bpifrance, has largely borne fruit:

  • In 2019, Groupe Interway achieved a turnover of € 48m.
  • In 2020, despite the health crisis, the group expects a turnover of € 48m (expected: € 52m excluding the health crisis).
  • The takeover of Odéolis, the group's organic growth and the new customers signed in recent months should enable the group to reach a turnover of € 64m in 2021, i.e. growth of 20%.

The group has already set a new milestone in terms of turnover: to reach € 100m in turnover in the coming years. Groupe Interway has just signed a contract to design one of the largest French SDWan telecom network interconnecting 1,600 points of sale.
As regards the workforce, growth will follow: at the end of 2020, Groupe Interway will have 670 employees, and around 40 recruitments are also planned for 2021.

Groupe Interway now has a global and coherent offer, in line with these ambitions:

  • Services with the SESAM offer (Support, Operation, Supervision, Administration and MCO (Maintenance in operational conditions): complete management of IT systems.
  • Electronic payment / payments (GIE certification for France and obtaining PCI DSS certification for its international customers, the American standard).
  • Telecoms / wifi networks, with the most promising new SDWan offer.
  • Via its subsidiary InStore Digital, the growing business of lockers, electronic labels, digital signage, etc.

Optimism in the face of the health crisis

" Most of our client portfolio comes from the world of retail and mass distribution, which has been strongly impacted by the health crisis and containment in particular. », Explains Patrick Benoit, President of Groupe Interway:« We have managed this slowdown in activity with our customers, allowing them to keep their infrastructure in working order, in order to allow them to restart as quickly as possible when activity resumes. All of this required financial and operational efforts, a lot of agility, but our customers are now very satisfied with this support. Even if our forecast turnover for 2020 is therefore down slightly compared to our expectations, it remains very consistent with the 2019 results. I remain optimistic for the future and the takeover of ODEOLIS is an illustration of this! ".

Interway did not make any redundancies during this health crisis, operational and commercial activities were maintained, of course with adaptations to health rules (teleworking, reorganization of premises and processes in the field).